Privacy Policy
Introduction
This Privacy Policy ("Policy") explains how Protonest Pvt Ltd ("Protonest", "we", "us", or "our") collects, uses, discloses, and safeguards your information when you visit our website https://protonest.co (the "Site").
By accessing or using the Site, you agree to the practices described in this Policy. If you do not agree, please refrain from using the site.
1. Information We Collect
You may use most of the site without submitting personal information. However, we may collect the following categories of data:
Account Information: Name, email address, password, and other registration details when you create an account.
Order and Payment Information: Name, billing and shipping addresses, and payment method details (handled securely via third-party payment processors).
Technical and Usage Data: IP address, browser type, operating system, device information, and Site usage data, collected through cookies and other tracking technologies.
2. How We Use Your Information
We use your information to:
• Process transactions and fulfill orders
• Deliver customer support and respond to inquiries
• Improve, personalize, and optimize your user experience
• Send transactional and promotional communications (you can opt out of marketing emails)
• Detect and prevent fraudulent activities or security issues
• Comply with legal obligations
We process your personal data based on your consent, to fulfill a contract, or where we have a legitimate interest in doing so.
3. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance functionality, analyze performance, and personalize content. You can control the use of cookies through your browser settings.
A more detailed cookie policy will be provided soon. By continuing to use the Site, you consent to our use of cookies.
4. Sharing Your Information
We do not sell or rent your personal data. We only share it when necessary with trusted third parties such as:
• Payment processors (e.g., for secure transactions)
• Shipping and logistics partners
• Customer service tools and analytics providers
• Government agencies (only if required by law)
All such partners are obligated to use your information only for the intended service and in compliance with applicable laws.
5. Data Security
We use industry-standard security measures, including encryption, to protect your personal data. However, no system is entirely secure. We encourage you to use strong passwords and to keep your credentials confidential.
6. Data Retention
We retain your personal data only as long as necessary to fulfill the purposes outlined in this policy or as required by law. Once data is no longer needed, it will be securely deleted.
7. Your Rights
You have the right to:
• Access the personal information we hold about you
• Request correction of inaccurate or incomplete data
• Request deletion of your personal data (subject to limitations)
• Withdraw consent at any time where processing is based on consent
• Object to certain types of data processing
To exercise any of these rights, please contact us at info@protonest.co.
8. Changes to This Policy
We may update this Policy periodically. We will notify you by updating the "Last Updated" date at the top of this page. Continued use of the Site after any changes signifies your acceptance of the revised Policy.
Contact Us
If you have any questions about this Privacy Policy or how your data is handled, please contact us at:
